Shipping Policy
At Pordava, we aim to deliver your orders quickly and reliably across Lebanon. This policy explains our shipping procedures, delivery timelines, and related details to ensure a smooth shopping experience.
1. Delivery Areas
We currently deliver to all regions within Lebanon. International shipping is not available at this time. Please note that some remote or hard-to-reach areas may experience slightly longer delivery times.
2. Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and public holidays). During peak periods or promotional events, processing may take a bit longer.
3. Shipping Methods
- Standard Delivery: ETA depends on your city (see table below). Free shipping on orders over $50; otherwise $4.
3a. Estimated Delivery by Region
| Region | Estimated delivery |
|---|---|
| Beirut | 1–2 business days |
| Mount Lebanon | 1–3 business days |
| North Lebanon / Nabatieh / South Lebanon / Bekaa | 2–4 business days |
| Akkar / Baalbek-Hermel / Other | 2–5 business days |
ETAs are by region (governorate), start after order processing (usually 1–2 business days), and may vary during holidays or peak periods.
4. Shipping Fees
A standard shipping fee of $4 applies to orders under $50. Orders above $50 qualify for free standard shipping automatically. Express and same-day delivery options include additional charges as listed above.
5. Order Tracking
Once your order has shipped, you will receive a confirmation message with tracking details. You can track your shipment via our website or directly through the courier’s tracking system.
6. Delivery Attempts
Our courier will make up to two delivery attempts. If delivery is unsuccessful, the package will be held at the local courier facility for 3 business days before being returned to us. Additional fees may apply for redelivery.
7. Undeliverable Packages
A package may be marked as undeliverable if the address is incorrect, the recipient refuses delivery, or the order is not collected after multiple attempts. In such cases, we will contact you to arrange a redelivery or issue a refund (minus shipping costs).
8. Shipping Restrictions
Certain products may have special delivery requirements:
- Fragile items may need additional packaging or handling.
- Large or heavy products may include higher delivery fees.
- Some areas may have restricted delivery for specific items.
9. Delays & Force Majeure
While we work to deliver on time, delays can occasionally occur due to circumstances beyond our control, such as:
- Severe weather or natural disasters
- Transportation or courier issues
- Political unrest or road closures
- Pandemic-related restrictions or government delays
10. Contact Information
For any shipping inquiries or assistance, please contact us at support@pordava.com or call us at +961 78 969 976 during business hours (9 AM – 5 PM, Monday to Friday).