Question 1

How do I track my order?

Accepted Answer

Once your order is confirmed, you’ll receive a tracking link via Email. You can also contact our team directly to get real-time updates on your delivery.

Question 2

What is your return policy?

Accepted Answer

We accept returns within 2 days of delivery. Items must be in their original condition and packaging. To request a return, please contact our support team.

Question 3

How long does shipping take?

Accepted Answer

Delivery usually takes 1–2 business days in Beirut and 1–5 business days elsewhere in Lebanon, depending on your city. See our Shipping Policy for the full ETA table.

Question 4

Do you ship internationally?

Accepted Answer

No, we currently deliver only within Lebanon.

Question 5

How can I contact customer support?

Accepted Answer

You can reach us via Direct Support, Instagram DMs, or email at support@pordava.com. We typically reply within a few hours during business days.

Question 6

How do I place an order?

Accepted Answer

Browse products, then proceed to checkout. Choose your preferred payment method and delivery details to complete your order.

Question 7

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order within 1 hour of placing it. Please contact us as soon as possible via Email or Direct Support.

Question 8

What shipping methods do you offer?

Accepted Answer

We offer standard delivery across Lebanon. Shipping is handled by trusted local couriers like Wakilni.

Question 9

Do you offer free delivery?

Accepted Answer

Yes — free delivery on orders over $50. Under $50, a flat $4 shipping fee applies across Lebanon. Delivery ETA varies by city.

Question 10

Can I request a product you don’t sell?

Accepted Answer

Yes. Sign in and use Request a Product. We’ll send a quote first — you only pay a deposit if you want us to source it. Track requests anytime under Account → Requests.

Question 11

How do I find my size?

Accepted Answer

Each product page includes a Size Guide with a Fit Finder — enter bust/chest and waist for a suggested size. Still unsure? Message us for help.

Question 12

What if an item is out of stock?

Accepted Answer

Use “Notify me when back in stock” on the product page. We’ll email you once it’s available again.

Question 13

Are your products authentic?

Accepted Answer

Yes! We work directly with trusted suppliers and guarantee that all items are genuine and high-quality.

Question 14

How do I care for my items?

Accepted Answer

Care instructions are included on each product page. If you have questions, feel free to contact us before washing or using.

Question 15

Do you offer gift packaging?

Accepted Answer

Yes! We offer free gift packaging upon request. Just leave a note during checkout or message us after placing your order.

Question 16

What payment methods do you accept?

Accepted Answer

We accept cash on delivery.

Question 17

When will I be charged for my order?

Accepted Answer

For cash on delivery, you pay when the item arrives.

Question 18

How do I return an item?

Accepted Answer

Contact us on Email with your order number and reason for return. We'll schedule a courier to pick it up if eligible.

Question 19

When will I get my refund?

Accepted Answer

Refunds are issued within 2–4 business days after we receive and inspect the returned item.

Question 20

Can I exchange an item?

Accepted Answer

Yes! Exchanges are possible if the item is still in stock. Let us know your desired size or product, and we'll arrange it.

Question 21

What items are non-returnable?

Accepted Answer

Earrings, perfumes, sale items, and hygiene-sensitive products cannot be returned unless they're defective.

Question 22

Do I need an account to order?

Accepted Answer

No, you can order as a guest.

Question 23

Is my personal data safe?

Accepted Answer

Yes, we respect your privacy. Your personal details are only used for order processing and are never shared.

Frequently Asked Questions

FAQ Categories

Need more help?

How do I track my order?

What is your return policy?

How long does shipping take?

Do you ship internationally?

How can I contact customer support?

Still Have Questions?

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Related Resources

Shipping & Delivery

Returns & Exchanges

Size Guides

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